Filter administrator PIN lost on a broken phone

Help, what do I say?

Something better than “The password to your phones filter was on my Fig which broke, and wasn’t backed up anywhere”.

I don’t understand what your trying to say

He had the access pin for their app store on his Fig, which is broken

Curious, what service do you run that this guy wants the pin for

Regular ole filtering.

I filtered it with eGate.

He’s not asking for the pin, he’s asking for me to add a few apps.

Always have backups, and backups of backups and then some backups of those……..

I learnt the hard way, unfortunately