# Software glitch - can't unlock Pixel 7

**URL:** <https://jtechforums.org/t/software-glitch-cant-unlock-pixel-7/6763>\
**Category:** Other Phones\
**Tags:** troubleshooting\
**Created:** [May 3, 2026, 10:39am UTC](https://jtechforums.org/t/software-glitch-cant-unlock-pixel-7/6763 "2026-05-03T10:39:53Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![ben](https://jtechforums.org/letter_avatar_proxy/v4/letter/b/df788c/32.png) [@ben](https://jtechforums.org/u/ben)\
**Post date:** [May 3, 2026, 10:39am UTC](https://jtechforums.org/t/software-glitch-cant-unlock-pixel-7/6763/1 "2026-05-03T10:39:53Z")

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I have a Google Pixel 7 and since I updated the software I can’t unlock the phone screen I’m doing the right pin but nothing happens is there anything to do without losing data?

Thanks

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**Author:** ![TripleU](https://jtechforums.org/user_avatar/jtechforums.org/tripleu/32/488_2.png) [@TripleU](https://jtechforums.org/u/TripleU)\
**Post date:** [May 4, 2026, 5:22pm UTC](https://jtechforums.org/t/software-glitch-cant-unlock-pixel-7/6763/2 "2026-05-04T17:22:47Z")

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What chip?

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**Author:** ![ben](https://jtechforums.org/letter_avatar_proxy/v4/letter/b/df788c/32.png) [@ben](https://jtechforums.org/u/ben)\
**Post date:** [May 5, 2026, 4:49am UTC](https://jtechforums.org/t/software-glitch-cant-unlock-pixel-7/6763/3 "2026-05-05T04:49:51Z")

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Not sure how can I check

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**Author:** ![Moishe](https://jtechforums.org/letter_avatar_proxy/v4/letter/m/ee59a6/32.png) [@Moishe](https://jtechforums.org/u/Moishe)\
**Post date:** [May 6, 2026, 7:49pm UTC](https://jtechforums.org/t/software-glitch-cant-unlock-pixel-7/6763/4 "2026-05-06T19:49:56Z")

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> [@ben](#):
>
> Google Pixel 7

Pixel would have the tensor chip, the 7 has the 2nd gen so the tensor G2

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**Author:** ![ben](https://jtechforums.org/letter_avatar_proxy/v4/letter/b/df788c/32.png) [@ben](https://jtechforums.org/u/ben)\
**Post date:** [May 7, 2026, 5:52am UTC](https://jtechforums.org/t/software-glitch-cant-unlock-pixel-7/6763/5 "2026-05-07T05:52:44Z")

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So knowing that its the G2 chip is there anything to do?

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**Author:** ![ben](https://jtechforums.org/letter_avatar_proxy/v4/letter/b/df788c/32.png) [@ben](https://jtechforums.org/u/ben)\
**Post date:** [May 10, 2026, 5:48pm UTC](https://jtechforums.org/t/software-glitch-cant-unlock-pixel-7/6763/6 "2026-05-10T17:48:21Z")

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?

Gonna factory format today if i dont hear back